Refund Policy

Last updated: July 22, 2026

At Stitch To Art, we want you to be fully satisfied with our embroidery digitizing, vector art, patch digitizing, and other digital design services. Please review our refund terms below.

1. Custom Digitizing, Vector Conversion & Patch Orders

• Before work begins: Full refund available if you cancel before we start working on your file.
• After work begins: Refunds are not available once digitizing, tracing, or design work has started, as this involves manual design time and resources. Partial refunds may be considered on a case-by-case basis for work not yet completed.
• Quality issues: If the delivered file does not run correctly on your machine or does not match the agreed specifications, we will revise it free of charge. If the issue cannot be resolved after revisions, a refund or credit may be issued at our discretion.

2. Ready-Made Digital Shop Products (Paid Downloads)

• Purchases made through Paddle: You may request a refund within 14 days of purchase, in line with Paddle's Buyer Terms. Refunds are processed by Paddle as the merchant of record.
• All other purchases: Due to the instant, digital nature of these products, refund requests must be submitted within 7 days of purchase, with details of the issue. Refunds may be considered if the file is corrupted, does not open or work as described, or if you received the wrong file due to an error on our part.

3. Free Downloads

Free products are provided as-is and are not eligible for refunds, since no payment is involved.

4. Digital Delivery Only

• All orders are delivered electronically as downloadable files. We do not manufacture, stock, or ship physical products, so no shipping, delivery, or return terms apply.
• If you want a physical patch produced from your file, you or your own manufacturer arrange that separately. Stitch To Art is not a party to that transaction.

5. How to Request a Refund

To request a refund or report an issue, contact us with your order number and details:

Email: info@stitchtoart.com
WhatsApp: +1 (681) 276-7929

We aim to respond to all refund requests within 24-48 hours.

6. Approved Refunds

Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.